We are sorry you are experiencing an issue with your product. To help expedite your concern, please see the general guidelines below to help determine if your product will be considered defective by our review team.

Definition of a defective product:

A Defective Product is an imperfection in a product that has a manufacturing or design defect.

Examples of what is not considered defective:

1. Worn stitching, worn soles or frayed webbing due to normal wear

2. Damage that is a result from misuse, normal wear and tear or damage occurred during storage

3. Broken or damaged laces, lace retention devices and worn soles

4. Product acquired from aftermarket sources such as online auction sites, liquidators, consignment shops, private sellers and salesman samples

5. Improper fit. Fit is the responsibility of the owner and should be assured within return window

6. Comfort issues

If you feel your product is defective as a result of a manufacturing or design defect, please contact us at service@itsmysoft.com.

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