Shipping policy
Last Updated: August 26, 2023
Welcome to itsmysoft.com, an online store specializing in footwear. This Shipping Policy outlines our shipping practices and policies. By placing an order on itsmysoft.com, you agree to this Shipping Policy.
Shipping Methods and Warehouses
We utilize various warehouses and shipping methods to ensure efficient delivery of your orders. Our warehouse locations include Amazon warehouses, Deliverr warehouses, and warehouses in China. We offer two shipping methods, standard shipping and expedited shipping. Shipping options and their respective costs will be displayed during the checkout process.
Shipping carriers may include USPS, FedEx, UPS, and DHL, depending on the warehouse location and shipping method chosen. Please note that shipping fees are non-refundable unless the item is damaged or defective. Shipping times and methods vary based on the warehouse location and the destination.
Shipping Rates
Shipping is free when your order is greater than or equal to $69. In other cases, the rates are calculated based on the volume of the products and delivery time, the final charges for your order will be displayed at checkout.
Processing Time
Orders are typically processed within 1-3 business days after the order is placed. During peak seasons or sales, processing times may be extended. Once your order has been processed, you will receive a confirmation email with your tracking information.
Delivery Time
The delivery time varies according to different shipping methods.
Standard Shipping: 5-7 business days
Expedited Shipping: 2-4 business days
Free Shipping: 3-7 business days (only when your order is greater than or equal to $69)
Please note that the delivery time is estimates and is not guaranteed. Delays may occur due to factors outside of our control, such as customs clearance, carrier disruptions, or weather conditions.
International Shipping
Itsmysoft.com only ships to the United States and Canada. In addition, only products that exist in the Deliverr warehouse and China warehouse can be shipped to Canada. If these two warehouses do not have the product you purchased, we can not deliver it.
Please note that the following areas are remote areas. The shipping fee borne by the customer may be higher. If your address is included in the following areas, please contact us at service@itsmysoft.com before purchasing.
|
United States |
Hawaii Armed Forces Americas Armed Forces Europe Armed Forces Pacific |
|
Canada |
Newfoundland and Labrador Northwest Territories Nunavut Prince Edward Island Yukon |
Shipping Restrictions
Some items may be subject to shipping restrictions due to their size, weight, or the destination country's regulations. In such cases, we will inform you of any restrictions and may offer alternative shipping options or cancel the order if necessary.
Shipping Costs
Shipping costs vary depending on the shipping option selected, the destination, and the weight and size of the package. Shipping costs will be calculated and displayed at checkout. For shipping costs in the United States, please refer to the US Delivery section at the bottom of the page.
Lost or Damaged Packages
If your package is lost or damaged during transit, please contact our customer support team at service@itsmysoft.com. We will assist you in filing a claim with the carrier or provide a replacement or refund, depending on the circumstances.
By placing an order on Itsmysoft.com, you agree to this Shipping Policy. If you have any questions or concerns regarding our shipping practices, please feel free to contact us.