Return policy

Last Updated: July 22, 2023

At, we value our customers' satisfaction and strive to provide high-quality products and excellent customer service. We understand that sometimes a return may be necessary, and we are committed to making the process as easy and seamless as possible. This Return Policy outlines our guidelines for returns, exchanges, and refunds for our footwear products.

Eligibility for Returns

1. offers a 14 days return policy (from the date of receipt).

2. If the items received are damaged or defective, the return is free with a return label.

3. If the return is due to the consumer, for instance, the items are unwanted any longer, you are responsible for the return shipping fee. You can use your own shipping method.

4. Items must be returned with the original packaging and in original condition. Any items return to us without the original packaging and/or in bad condition, will be refused and returned to sender. We do not accept back items in worn or used conditions. Any indications on the product which shows signs of usage (ie: perfume smell, deodorant marks, dirtied soles) will be refused and sent back to sender. No exceptions will be made.

*It is recommended to check the size chart to select the correct size before purchasing!

We accept returns for any reason within 14 days of the receipt date, as long as the item is in its original condition and packaging. We reserve the right to reject returns that do not meet these criteria. Final sale items are not eligible for return.

Return Process

We offer two ways to return our products.

1. Self-service return

Step 1
Click the Self-service return. Log in to mysoft account.

Step 2
Follow the website guidelines and then finish self-service returns.

If you have any issues with the self-service return process, please contact our customer support team at to obtain a return label. Please include your order number, name, and reason for the return in your request. Once approved, we will provide instructions for returning the item(s) to our warehouse.

2. Contact customer service to return

Step 1
Before returning the package back to us for any reason, please email your request to

Step 2
In the email please include 1/ order number 2/ items requesting to be returned and 3/ reason for return.

Step 3
When your return request has been approved, we will send you a return address or a label. Please pack the package in its original form.

(a) Return address

  • Send the package from post office to the return address.
  • Need to pay shipping costs.
  • Please retain a receipt / proof of postage from your local post office and email the tracking number to us.

(b) Label

  • Scan the QR code on the label then choose "Schedule a Pickup" or "Find a Post Office".
  • Or you can print out the label, stick it on the package and give the package to the logistics company on the label for delivery.
  • Free shipping.
  • Please notify us when the shipment is complete.

Our return address in US is

Bluebird Warehouse c/o ROCK-JDTH
95 Marcus Blvd
Loading dock in the back
Deer Park, NY 11729

Shipping Costs for Returns

Customers are responsible for the cost of shipping for all returns, except in cases of damaged or defective items. In that case, we will provide a prepaid shipping label for the return. We recommend using a trackable shipping method and purchasing shipping insurance for the value of the returned item(s) to ensure that our returned product arrives safely and in a timely manner.


Upon receipt and inspection of the returned item(s), we will issue a refund for the purchase price of the item(s) minus any shipping costs. We will also send an email notification letting you know if the refund was successful. Refunds will be issued to the original form of payment used at the time of purchase. Please allow 5-7 business days for the refund to appear on your account.


We do not offer exchanges at this time. If you would like to exchange an item, please initiate a return for the unwanted item and place a new order for the desired item.

Common Return Scenarios

Below are some common scenarios that may require a return, along with our policies for addressing them:

  • Wrong Size or Color: If you received the wrong size or color, please contact our customer support team within 14 days of receiving the item(s) to initiate a return.
  • Defective or Damaged Items: If you received a defective or damaged item, please contact our customer support team within 7 days of receiving the item(s) to initiate a return. We may require photographic evidence to help process your claim. Please retain all packaging materials and damaged goods for any necessary inspections.
  • Unsatisfied with Product: If you are unsatisfied with your purchase for any reason, you may initiate a return within 14 days of the receipt date, as long as the item is in its original condition and packaging.

At, we are committed to ensuring our customers are satisfied with their purchases. If you have any questions or concerns regarding our Return Policy, please feel free to contact us at