Last Updated: April 19, 2023

Welcome to itsmysoft.com, an online store specializing in footwear. This Shipping Policy outlines our shipping practices and policies. By placing an order on itsmysoft.com, you agree to this Shipping Policy.

Shipping Methods and Warehouses

We utilize various warehouses and shipping methods to ensure efficient delivery of your orders. Our warehouse locations include Amazon warehouses, Deliverr warehouses, and warehouses in China. Shipping options and their respective costs will be displayed during the checkout process. Shipping carriers may include USPS, FedEx, UPS, DHL, and Yanwen, depending on the warehouse location and shipping method chosen. Please note that shipping fees are non-refundable unless the item is damaged or defective.

Shipping times and methods vary based on the warehouse location and the destination:

Amazon Warehouses (Three Shipping Tiers):

Deliverr Warehouses (Three Shipping Tiers):

China Warehouses (Two Shipping Tiers):

Please note that these shipping times are estimates and are not guaranteed. Delays may occur due to factors outside of our control, such as customs clearance, carrier disruptions, or weather conditions.

Processing Time

Orders are typically processed within 1-3 business days after the order is placed. During peak seasons or sales, processing times may be extended. Once your order has been processed, you will receive a confirmation email with your tracking information.

Delivery Times

Delivery times vary depending on the shipping option selected and the destination. Standard shipping typically takes 3-7 business days within the United States, while international shipping can take up to 14 business days.

International Shipping

Itsmysoft.com ships to select countries outside of the United States. For international orders, please be aware that your order may be subject to customs fees, import taxes, or other charges imposed by the destination country. These charges are the responsibility of the recipient and are not included in the shipping fees charged by itsmysoft.com. We recommend contacting your local customs office for more information on these fees.

Shipping Restrictions

Some items may be subject to shipping restrictions due to their size, weight, or the destination country's regulations. In such cases, we will inform you of any restrictions and may offer alternative shipping options or cancel the order if necessary.

Shipping Costs

Shipping costs vary depending on the shipping option selected, the destination, and the weight and size of the package. Shipping costs will be calculated and displayed at checkout. For shipping costs in the United States, please refer to the US Delivery section at the bottom of the page.

Lost or Damaged Packages

If your package is lost or damaged during transit, please contact our customer support team at service@itsmysoft.com. We will assist you in filing a claim with the carrier or provide a replacement or refund, depending on the circumstances.